Could distributors query the bills of their indirect end customers (customers of second-level resellers), and how to query?
Yes. The query method is as follows:
Method 1: Log in to the console, choose Partner Center > Reseller Business > Customer Bill Management, and view the bills of the specified indirect end customers by searching for the indirect end customer UIN. Method 2: Log in to the console, choose Partner Center > Reseller Business > Reseller Bills, and view the bills of all the end customers of the second-level resellers by the second-level reseller UIN. Indirect end customers are differentiated by ownerUIN. How Do Distributors View Their Cost Bills for Each Second-Level Reseller?
Method 1: Choose Partner Center > Reseller Business > Reseller Bill in the console. On the top right of the page, choose All Distributor Bills > Resource ID Bill (Consolidated) or Detailed Bill (Consolidated, Monthly Aggregate). Bills at these two levels contain the cost fields of distributors. For descriptions of bills at different levels, see Bill Level Descriptions. For field descriptions, see Customer Bill Management Field Descriptions. Method 2: Use APIs.
Step 3: Take the intersection of data from Step 1 and Step 2 based on OwnerUin.
How Does a Reseller View Tags Configured by an End Customer in Bills? How Does a Group Administrator View Tags Configured by Group Members in Bills?
1. The end customer account activates resources and tag them. For example: project:gaming.
2. The reseller creates a tag key project (tag value unlimited) with the same name as the end customer tag key, and sets it as a billing tag.
3. After one day, the reseller can view the related data with the tag key project in the bills.
In the scenario of a group administrator making payments for members, the operation method for a group administrator viewing tags configured by group members is the same as above.
Is the data of bills by instance and bill details viewed and downloaded real-time?
The data displayed on the Bill by Instance page and in the downloaded files for the current month is up to 1 day before the current date. The Bill by Instance only supports data starting from November 2023.
The bill data for prepaid products displayed on the Bill Details page for the current month is generated about 1 hour after purchase. The bill data for pay-as-you-go products is generated about 1 hour after the product settlement cycle. The data in the downloaded files is up to about 7 hours before the current time.
The bill is issued on the 5th of each month. The complete bill for the current month can be viewed or downloaded after the bill is issued on the 5th of the following month (all time are in China Standard Time, UTC + 8:00).
Why Is the Total Original Price of Bills in the Reseller Expense Center (Bill A) Inconsistent with That in the Partner Center (Bill B)?
If Refund or Configuration Adjustment occurs for an end customer under a reseller in the current month, or if the reseller performs actions such as Bill Adjustment, the total original amount in Bill A and Bill B for the current month will be different. Reasons are as follows:
Refund: In Bill A, the original price of a refund is displayed as the actual refund amount, that is, the reseller's post-discount refund amount, while in Bill B, the original price is displayed as the end customer's refund amount.
Configuration Adjustment: The configuration adjustment process may involve a refund for the original configuration fee and a new purchase for the new configuration. The display logic for the refund amount of the original configuration remains the same as above.
Bill Adjustment: Bill adjustment is only applicable to the reseller's Bill A. The original price in the adjustment bill is the actual post-discount adjustment amount, while Bill A does not display adjustment data. In the scenario of bill adjustment, the total number of entries in Bill A and Bill B is also inconsistent.
How do distributors confirm bills of second-level resellers' customers and return credit amounts?
Distributors cannot confirm bills of second-level resellers' customers (indirect customers) and return the credit amounts.
Note:
After second-level resellers confirm the customer bills, credit amounts will be returned to customers' accounts. Meanwhile, credit limits in the pool in which the second-level resellers can allocate credit limits will be reduced by the same amounts.
How to confirm partial amounts of customer bills?
Note:
Partial amount confirmation on detailed bill items is not supported. Only partial amount confirmation is supported.
Partial amount confirmation is not supported for bill confirmation in batches.
After bills are confirmed, will the corresponding credit amounts be returned to customers' accounts in real time?
Yes.
Why Does a Distributor's Bill Display Cash Expenditure When a Second-Level Reseller's End Customer Uses Vouchers?
"Cash Expenditure" refers to the fees settled directly between the reseller and Tencent. Resellers can view the corresponding amount in the billing center. Vouchers used by end customers under a second-level reseller (i.e., end customer vouchers) are applied to the fees between the end customer and the reseller. If the reseller needs to offset costs with Tencent Cloud, it must apply for partner vouchers. Why Isn't the Complete Bill for the Current Month Available in the First Few Days of the Month?
Partner Center will verify all end customer data and generate the relevant files at the start of each month (from the 1st to the 4th). The process is expected to be completed before the 5th, after which the bill will be available for viewing and downloading.
Why Is the Bill Amount Negative?
A refund occurs. If the refund amount in the current month exceeds the consumption amount for the same month, the total bill amount may appear as a negative value.
Refund for the price difference generated by configuration adjustment.
When recalculating a bill due to errors in historical discount or usage, a refund is issued for the original bill amount, along with a deduction for the correct discount or usage amount.
Which API Should an End Customer Use to Query Bill Details? What Are the Differences in Applicable Roles for the DescribeBillDetail API Between the Billing Center and the Channel Management Platform?
End customers can query bills using the DescribeBillDetail API under the domain name (intlpartnersmgt.intl.tencentcloudapi.com). The APIs under the billing center (domain: billing.intl.tencentcloudapi.com) are only accessible to resellers.
What Are Bill A and Bill B in the Distribution Model?
Bill A is the bill between Tencent and the reseller, containing cost information such as reseller discounts and reseller voucher expenditures.
Bill B is the bill between the reseller and the end customer, or the end customer's perspective bill, containing only list prices and end customer voucher expenditures.
Note:
After applying for allowlist access by contacting the channel manager, the console supports resellers in configuring end customer discounts, and Bill B will display these end customer discounts.
After applying for allowlist access by contacting the channel manager, the console can display reseller discounts, reseller vouchers, and other cost information in Bill B from the reseller's perspective. This makes it easier for resellers to compare end customer discounts and end customer voucher expenditures for revenue and expense analysis.
If a Direct Customer is Bound as an End Customer Mid-Month or an End Customer is Unbound to Become a Direct Customer Mid-Month, How Is the Bill Attributed When It Is Issued?
Prepaid products: The identity at the time of order placement applies. For example, if a direct customer places an order for a prepaid product, the bill is attributed to the direct customer account.
Postpaid products:
For hourly or daily settlements, the identity at the time of postpaid billing applies. For example, if the billing identity is an end customer, the bill is attributed to both the reseller and the end customer.
For monthly settlements, the identity at the time of billing on the 1st of the following month applies. For example, if the billing identity is a direct customer, the bill is attributed to the direct customer.
How Distributors Obtain End Customer Cost Bills via the API?
To obtain the cost bills for direct (or indirect) end customers:
The data obtained through these methods is distinguished by ownerUIN for different end customers. When dealing with a large volume of end customer data, Method 1 is recommended as Method 2 has an API request QPS limit.
To obtain the cost bills for all end customers of all second-level resellers:
Step 2: Based on the data from Step 1, obtain the list of all end customers for the specified second-level reseller by calling the QueryT1IndirectCustomersDetail API. Step 3: To obtain the cost bills for all end customers of the reseller, call the DescribeBillDetail API. Match the ownerUIN with the list of all end customers obtained in Step 2, then take the intersection to obtain the cost bills for all end customers of the specified second-level reseller.