What are credits? Which business scenarios do they apply to?
For sub-customers, credits are allocated by resellers and can be used to purchase products.
When customers purchase products, the system will check whether sub-customers' credits and resellers' credits are sufficient. For sub-customers of second-level resellers, it checks distributors' credits instead of second-level resellers'credits. If either party has insufficient credits, it will cause purchase failure and report an error.
Will resellers and customers receive warnings when customers have insufficient credits, and how to set the warnings?
1. System preset warning threshold: If the notification on channel service subscription is enabled, when customers' available credits are less than 25%, 10%, or 0%, the system will automatically send warning notifications to resellers and end customers.
2. Custom warning threshold:
Resellers can set customer credit warnings for sub-customers in the console. The system will send notifications to resellers when the customer credit warning threshold is reached. For specific operations, see Customizing Customer Balance Warnings. End customers can set custom balance warnings for themselves in the console. The system will send notifications to end customers when the custom warning threshold is reached. For specific operations, see Credit Notification. How do resellers allocate credits to customers and view credit allocation records?
How can resellers reclaim end customers' credits? Do reclamations take effect immediately after the operations? Are real-time updates of customers' credits displayed?
Resellers can choose Partner Center > Customer Business > Customer Management in the console and input a negative value in the credit allocation pop-up window to reclaim end customers' credits. For specific operations, see Allocating Credits to Customers. Reclamations take effect immediately after the operations. Real-time updates of customers' credits are displayed.
How to increase available credits for end customers?
After resellers confirm end customers' bills, the system will return the corresponding credits to end customers' accounts. For specific operations, see Confirming Bills and Returning Credits. How long does it take for end customer credit allocations to take effect?
Resellers allocating credits to end customers or returning credits to end customers by confirming bills takes effect immediately.
In which cases will credits be frozen? How to restore them?
For some postpaid products, a freezing coefficient will be set to avoid payment failures due to insufficient credits. When customers activate these products, the system will freeze part of the credits for deduction of future consumptions.
To restore the credits, customers need to terminate the corresponding postpaid resources first.
Are there any validity periods for credits allocated to end customers?
No. There are not any validity periods.