End Call
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Feature Introduction
Each branch in the process must end with a End Call node to terminate the call.
Guide
Go to the created workflow canvas. Then, click Start Call> +> End Call on the canvas in order. Fill in the following configuration items in the pop-up window.
For the "No" branch, place the End Call node directly after the retention script. The system will then play the default closing message and hang up.
For the "Yes" branch, place the End Call node after all business tasks (such as information queries, transaction completion, and so on) are completed.
Caution:
Before publishing, thoroughly test each branch at least once. An unterminated branch may cause a call to remain on hold until the user no-response timeout is triggered. This degrades the user experience and increases the call duration metric.
Node Overview
Node | Purpose |
Core interaction unit plays prompts, listens to user replies, classifies replies, and branches. | |
Exchanges data with external systems during a call (for example, queries orders, writes back results). | |
Explicitly writes or updates variables within a flow (sets default values, derives values, normalizes slots). | |
Branches based on variable values using comparison operators a generalized if/else if/else logic. | |
Branches based on date, time, and time zone (for example, business hours or non-business hours). | |
Collects numeric keypad inputs (0–9, *, #) applicable to menu-based IVR branching, Captcha/PIN entry, or numeric data collection. | |
Transfers the call to an Agent skill group. | |
Transfers the call to another AI Agent (dialog flow or proprietary model), retaining conversation history and variables. | |
Terminates the call with an optional closing message. |
Related Guides
Select the corresponding path based on your deployment method:
First time user? Deploy a functional AI Agent in just five minutes create a conversation flow or integrate an external model.
Want to learn about our conversation flow nodes? Go to Conversation Nodes.
Want to build a knowledge base for your dialogue flow? Go to Build Your Knowledge Base.
How to test your model? Refer to Test Dialogue Workflow.
Configure a voice AI Agent with your own model? Go to Integrate External Model, Edit Conversation Content, Configure Voice Interaction, and Add Call Control.
Want to view application scenarios? Try Voice Notification, Lead Mining, Feedback Collection, or Customer Support.
How to make outbound and inbound calls with an AI Agent? Refer to AI Agent Outbound or AI Agent Inbound.
View data logs? Refer to Call Records, Call Recordings, Latency.
How to create and view post-call tags? Refer to Post-call Tags (Created via Conversation Flow) or Post-call Tags (Created via External LLM).
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