AI Agent Handover
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Feature Introduction
The Transfer to Another AI Agent node routes the call to another AI Agent, not a live agent. This node is particularly useful when you have configured dedicated AI Agents for different business lines (claims, sales, support) and want a "front-desk" AI Agent to perform triage and assignment.
Guide
Go to the created workflow canvas. Then, choose Start Call> +> Transfer to Agent on the canvas in order. Fill in the following configuration items in the pop-up window.
Node Name
Enter a node name, for example, "Transfer to Claims AI Agent".
AI Agent
Required. Select all eligible AI Agents under your account from the dropdown menu. Both workflow AI Agents and custom model AI Agents are valid targets, and any direction is supported (workflow → custom model, custom model → workflow, workflow → workflow). The target can also be dynamically set via variables (for example,
${target_agent_id}) to allow upstream API calls to make routing decisions at runtime.Node Overview
Node | Purpose |
Core interaction unit plays prompts, listens to user replies, classifies replies, and branches. | |
Exchanges data with external systems during a call (for example, queries orders, writes back results). | |
Explicitly writes or updates variables within a flow (sets default values, derives values, normalizes slots). | |
Branches based on variable values using comparison operators a generalized if/else if/else logic. | |
Branches based on date, time, and time zone (for example, business hours or non-business hours). | |
Collects numeric keypad inputs (0–9, *, #) suitable for menu-based IVR branching, Captcha/PIN entry, or numeric data collection. | |
Transfers the call to an Agent skill group. | |
Transfers the call to another AI Agent (dialog flow or proprietary model), retaining conversation history and variables. | |
Terminates the call with an optional closing message. |
Related Guides
Select the corresponding path based on your deployment method:
First time user? Deploy a functional AI Agent in just five minutes create a conversation flow or integrate an external model.
Want to learn about our conversation flow nodes? Go to Conversation Nodes.
Want to build a knowledge base for your dialogue flow? Go to Build Your Knowledge Base.
How to test your model? Refer to Test Dialogue Workflow.
Configure a voice AI Agent with your own model? Go to Integrate External Model, Edit Conversation Content, Configure Voice Interaction, and Add Call Control.
Want to view application scenarios? Try Voice Notification, Lead Mining, Feedback Collection, or Customer Support.
How to make outbound and inbound calls with an AI Agent? Refer to AI Agent Outbound Calls or AI Agent Inbound Calls.
View data logs? Refer to Call Records, Call Recordings, Latency.
How to create and view post-call tags? Refer to Post-call Tags (Created via Conversation Flow) or Post-call Tags (Created via External LLM).
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