제품 개요
Basic Concepts
응용 시나리오
기능 소개
계정 시스템
사용자 정보 및 관계망
메시지 관리
그룹 시스템
Official Account
Audio/Video Call
사용 제한
Overview
포커스 모드
폰트 크기
Tencent Cloud Desk, leveraging Tencent's extensive experience in instant messaging and artificial intelligence, offers an all-in-one customer service solution for businesses. You can seamlessly integrate this AI-based customer service system into your corporate website, mobile apps, and Wechat mini-programs, enhancing the efficiency of services provided to your users. Furthermore, built on the robust Tencent Cloud Chat platform, Desk provides developers with advanced Instant Messaging capabilities and open APIs, enabling tailored solutions to meet specific business requirements.
Categories | Functionalities | Description |
Administrator | Session Management | Supports customizing session workflows and prompts |
| Working Hours Check | Configurable customer service hours; no service outside working hours |
| Team Management | Includes member management, role management, and group management |
| Data Dashboard | Real-time monitoring of customer service session data |
Agent | Multi-platform Office | Provides web and mobile workstations (Wechat mini-programs) |
| Status Management | Supports setting customer service statuses |
| Efficiency Enhancement | Offers quick reply functions for customer service and settings for maximum reception capacity |
| Message Handling | Supports message recall and initiating conversations proactively |
User | Messages Types | Supports various text, multimedia messages, card messages, and emoticons |
| Multi-channel Access | Supports using customer service functions on websites, apps, and Wechat mini-programs |
| Custom UI | Supports custom development of user inquiry interfaces. |
Chatbot | FAQ Database | Supports uploading knowledge bases |
| Natural Language Understanding(NLU) | Intelligently matches user messages and knowledge base to provide answers to user queries |
| Custom Strategies | Supports customizing chatbot response strategies |
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