To make it more convenient for you to use the Tencent Kubernetes Engine (TKE) native node mode, if you are unsatisfied after purchasing a yearly/monthly subscription native node, we offer a self-service return and refund. Each account holder can enjoy a five-day unconditional refund of 1 native node instance at a time, with the valid payment amount returned to your Tencent Cloud account. Additionally, you can also enjoy a standard self-service refund, where the refund amount is calculated by deducting your used resource fees and returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase. All these operations can be performed by yourself through the TKE console. For operation details, see Deleting a Native Node. Five-Day Unconditional Self-Service Refund
TKE native nodes comply with the requirements of Tencent Cloud Instruction on Refunds for Cloud Services. If you are not satisfied after purchasing a native node, we support a five-day unconditional self-service refund. The specific rules are as follows: Each account holder’s prepaid yearly/monthly subscription native node enjoys a default five-day unconditional return for 1 native node within five days (including five days) from the date of new purchase.
For orders that qualify for the five-day unconditional refund, the refund amount equals the total amount consumed at the time of purchase, including the amount of the cash account, the amount of the income transferred to the account, and the amount of the gift account.
If the return involves a native node purchased as part of a promotional campaign, and the refund policy conflicts with the campaign policy, the campaign policy shall prevail.
Tencent Cloud reserves the right to reject refund requests in cases of suspected abnormal or malicious return activities.
Note:
The deducted promo vouchers are non-refundable.
The refund amount will be fully refunded to the balance of your Tencent Cloud account.
Standard Self-Service Refund
For a standard self-service refund, the refund amount is returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase.
Standard Self-Service Refund Limitations
For return orders that do not meet the five-day unconditional refund policy, the refund policy is as follows: each account supports up to 199 yearly/monthly subscription native node instances for self-service refund through the console annually. For a standard self-service refund, the refund amount is returned to your Tencent Cloud account based on the proportion of cash and free credits used for the purchase.
Standard Self-Service Refund Rules
Refund amount = Current effective order amount + Unstarted order amount - Value of used resources
Current effective order amount: It refers to the payment amount of orders in effect, excluding discounts and promo vouchers.
Unstarted order amount: It refers to the payment amount of future-effective orders, excluding promo vouchers.
Value of used resources: On the day when the user initiates a refund, if the native node has been used for a full month, the deduction will be based on the yearly/monthly subscription price and corresponding discount for the full month used. If the native node is used for less than a full month, the deduction will be based on the pay-as-you-go price for the usage duration (in the unit of seconds).
Note:
If the refund amount is less than or equal to 0, it will be calculated as 0, and the resources will be reclaimed.
Self-Service Refund Instructions for Yearly/Monthly Subscription Native Node Instances
After a self-service refund of a yearly/monthly subscription instance, the system disk mounted to the instance will be reclaimed along with the instance, and the stored data will be lost. If the data disk mounted to the instance is retained, the data will be unaffected.
After a self-service refund of a yearly/monthly subscription instance, the services running on the instance will be completely interrupted, and related resources will be completely released. Renewal recovery is not supported.
If a yearly/monthly subscription instance is bound to an Elastic IP (EIP) instance during creation, the IP address resources will be released with the instance after instance termination.
Tencent Cloud reserves the right to reject refund requests in cases of suspected abnormal or malicious return activities.
Self-Service Refund Billing Rule Examples for Native Nodes
Note:
The following prices are for example only and may not match those on the official website. Actual unit prices are subject to changes in promotions or policies. The actual unit prices in the console shall prevail.
Case Background
There is a Guangzhou Zone 2 S2 instance with the specification of S2.SMALL1, featuring 1 core and 1 GB, and a 10 GB Premium Disk (system disk), with no bandwidth included. The list price is USD 85 per month. Use the USD 200 promo voucher to purchase the instance for 1 year, and a 30% discount off the yearly subscription price is enjoyed.
The discount amount is calculated as follows: 85 x 12 x 0.7 = 714 (USD).
The payment amount is calculated as follows: 714 - 200 = 514 (USD).
Five-Day Unconditional Return Scenario
If the user is not satisfied within five days of purchase and requests a refund, this will be the first refund for the account holder.
Refund amount = Actual payment price of USD 514
Standard Self-Service Refund Scenarios
Case 1
The refund is within five days of purchase, and this is the first refund of the account this year.
Refund cash amount = Actual payment amount of USD 514
Case 2
The refund is within five days of purchase, and this is not the first refund of the account this year, with a total usage duration of 48 hours.
Refund cash amount = 514 - 48 x 0.29 = 500.08 (USD).
Note:
USD 0.29 is the unit price for a pay-as-you-go instance with the same configuration.
Case 3
The refund is within five days of purchase, and this is not the first refund of the account this year, with a total usage duration of 48 hours. During this period, the subscription is renewed for another 1 year at a 30% discount off the yearly subscription price on the official website, with an actual renewal payment amount of USD 714.
Refund cash amount = 514 - 48 x 0.29 + 714 = 1,214.08 (USD).
Note:
48 x 0.29 is the refund amount for the effective order, and USD 714 is the unstarted order amount.