Adding a Node
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Prerequisite
Step 1: Create a conversation flow has been completed.
Guide
Go to the created process canvas. Click the + button next to the Start Call node (or any existing node) to add a new node. Available node types are listed below. You can freely combine them to build any flow:
Node Overview
Node | Purpose |
Core interaction unit plays prompts, listens to user replies, classifies replies, and branches. | |
Exchanges data with external systems during a call (for example, queries orders, writes back results). | |
Explicitly writes or updates variables within a flow (sets default values, derives values, normalizes slots). | |
Branches based on variable values using comparison operators a generalized if/else if/else logic. | |
Branches based on date, time, and time zone (for example, business hours or non-business hours). | |
Collects numeric keypad inputs (0–9, *, #) suitable for menu-based IVR branching, Captcha/PIN entry, or numeric data collection. | |
Transfers the call to an Agent skill group. | |
Transfers the call to another AI Agent (dialog flow or proprietary model), retaining conversation history and variables. | |
Terminates the call with an optional closing message. |
Related Guides
Select the corresponding path based on your deployment method:
First time user? Deploy a functional AI Agent in just five minutes create a conversation flow or integrate an external model.
Want to learn about our conversation flow nodes? Go to Conversation Nodes.
Want to build a knowledge base for your dialogue flow? Go to Build Your Knowledge Base.
How to test your model? Refer to Test Dialogue Workflow.
Configure a voice AI Agent with your own model? Go to Integrate External Model, Edit Conversation Content, Configure Voice Interaction, and Add Call Control.
Want to view application scenarios? Try Voice Notification, Lead Mining, Feedback Collection, or Customer Support.
How to make outbound and inbound calls with an AI Agent? Refer to AI Agent Outbound Calls or AI Agent Inbound Calls.
View data logs? Refer to Call Records, Call Recordings, Latency.
How to create and view post-call tags? Refer to Post-call Tags (Created via Conversation Flow) or Post-call Tags (Created via External LLM).
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