Note:
Support for partial refunds within 30 days: It is understood and agreed that due to the specialized nature of the Tencent Cloud Enterprise Drive (TCED) service, refund requests will only be accepted within 30 days of purchase. Should you wish to apply for a refund, you must initiate the request within 30 days of the purchase date. Requests submitted past this deadline cannot be processed. Upon initiating a refund, the service will be terminated on the refund date. We will calculate the remaining value from the service termination date to the original order end date to determine your refund amount. You may continue using the service normally between initiating the refund and service termination.
If you encounter issues during refund, you can submit a ticket for processing. 1. The unit price and discount are subject to the final order details.
2. Products purchased through promotional campaigns are subject to the campaign rules regarding refunds. If the general refund policy conflicts with specific campaign terms, the campaign rules take precedence. Should the campaign rules explicitly state that refunds are not supported, the purchase cannot be refunded.
3. You agree that in the event of abnormal/malicious refund cases, Tencent Cloud reserves the right to reject refund applications. You acknowledge that Tencent Cloud has the authority to identify and determine abnormal/malicious refunds based on general and reasonable judgment.
Refund Amount
Calculation of Refund Amount: Refund Amount = Payment Amount - (Used Duration / Total Duration) × Payment Amount
Payment Amount: The actual payment amount of the order (the real payment amount after discounts or voucher deductions).
Time of Service Termination: The point in time when the drive is destroyed after a refund is initiated.
Monthly Usage Duration: The number of days from the order placement time to the service termination time (any period less than 24 hours is counted as one day).
Total Duration: The total number of days for the purchased service in the current order (1 year is calculated as 365 days).
Note:
The deducted promo vouchers are non-refundable.
The refund amount will be credited to your Tencent Cloud account balance or returned to the original payment account used for the transaction.
Unactivated orders are eligible for a full refund.
Refund Process
Before submitting a ticket for a refund, please ensure that you meet the conditions stated in the refund policy and confirm that all data and materials generated through the Tencent Cloud Enterprise Drive (TCED) service have been fully backed up and migrated. If you fail to perform backup and migration, any losses incurred after the refund shall be borne solely by you, and Tencent Cloud shall not be held liable.
1. Log in to the Tencent Cloud official website, go to the submit ticket page, locate the product category for which you need a refund, fill in the refund reason and issue description, then submit the ticket. 2. After you submit the refund ticket, it will enter the review stage. Tencent Cloud customer service personnel will process your application within two business days.
3. You can view the refund order on the Order Management page, with the order status as "Refunded", and view the refund amount on the Billing Center page. If the review is rejected, you can view the review result in the ticket. Refund for Resource Package
Refund Limitations for Resource Package
Refunds for resource pack must meet the following conditions:
Newly purchased resource packs must have an Order Type of "Self-Purchase".
The quota of this resource pack remains unused, meaning the resource pack has not generated any usage.
The resource pack is still within the validity period. The validity period of the resource pack matches that of the cloud drive.
Note:
If discounts or coupons were applied during the purchase, they will not be refunded.
The refund amount will be fully refunded to the balance of your Tencent Cloud account.
Refund Process
2. Select the resource packs that require a refund.
3. Click Refund.
4. Click Confirm in the pop-up window. If the refund conditions are met, the system will initiate the refund upon submission.