This document describe how to troubleshoot failed or invalid password resets for a Windows Server 2012 CVM.
Problem
After the CVM password is reset, the system prompts The system is busy, and your instance password failed to be reset (7617d94c).
After the CVM password is reset, the new password does not take effect, and the login password remains the old one.
Cause
Possible causes are:
The cloudbase-init component in the CVM is damaged, modified, disabled, or not started.
The cloudbase-init component for password reset is blocked by the third-party security program (e.g., 360 Total Security or Huorong Security) installed on the CVM.
Troubleshooting
Try the following according to the failure reason.
and choose Run. Enter regedit in the Run dialog box, and press Enter to open the Registry Editor window.
9. In the registry navigation pane on the left, expand the following hierarchies in order: HKEY_LOCAL_MACHINE > SOFTWARE > Cloudbase Solutions > Cloudbase-Init.
10. Locate all "LocalScriptsPlugin" registry keys under ins-xxx and check whether the LocalScriptsPlugin value is 2.
If yes, proceed to the next step.
If no, set the LocalScriptsPlugin value to 2.
11. On the desktop, click
and choose This PC. Check whether the CD drive is loaded under Devices and drives, as shown in the following figure:
