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Define Agent Status

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Última atualização: 2025-01-17 15:58:52

Set Agent Default Status
Management Panel > General Settings > General Settings.
Available: When an agent is available after going online, system will assign calls directly to the agent.
Busy: When an agent is busy after going online, users will automatically get in the queue, and the agent can manually set the status to Idle.
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Customize On-Break Reason
Admin can set up on break reason in detail. This helps with easy selection during breaks and simplifies management and reporting.
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Cloud Contact Center

Define Agent Status

Set Agent Default Status

Customize On-Break Reason

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