Overdue Payment Policy for Monthly Subscription Billing
Alert description
Alert for expiration: From seven days before your monthly subscribed instance expires, the system will send an expiration alert message to you. Your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email and SMS.
Alert for overdue payments: From the day when your monthly subscribed instance expires, the system will send an isolation alert message to you. Your Tencent Cloud account creator and all collaborators by will be notified by email and SMS.
Repossession mechanism
After your monthly subscribed instance expires, it will remain available for one day and become unavailable for another seven days. You can renew it within the 8 days. If your balance is sufficient and auto-renewal is enabled, your instance will be automatically renewed upon expiration.
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The 1st day after the expiration (within 24 hours) | You can continue using your instance. The system will send you an expiration reminder, and you need to renew it as soon as possible. |
The 2nd-8th days after the expiration | You can’t use your instance any more. Your instance will be isolated and moved into the recycle bin, where it will be retained for seven days. You can renew it during this period. After shutdown, your instance will no longer be billed. |
The 9th day after the expiration | The resources will be repossessed by the system and all the data will be cleared and cannot be recovered. |
Overdue Payment Policy for Pay-as-You-Go Billing
Alert description
Reminder for overdue payments: Pay-as-you-go resources are billed on every clock-hour. When your account balance becomes negative, your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email and SMS.
Alert for overdue payments: This feature is disabled by default. To enable it, see Balance Notifications. Note
After you stop using pay-as-you-go instances, terminate them as soon as possible to avoid fee deduction.
Since your actual resource consumption may change over time, some balance alerts may be inaccurate.
Repossession mechanism
After your pay-as-you-go instance has an overdue payment, it will remain available for one day and become unavailable for another seven days. You can top up your account balance within the 8 days.
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The 1st day after the overdue payment (within 24 hours) | You can continue using your pay-as-you-go instance. The system will send you a reminder for the overdue payment, and you need to top up your account balance as soon as possible. |
The 2nd-8th days after the overdue payment | You can’t use your instance any more. Your instance will be isolated and moved into the recycle bin, where it will be retained for seven days. You can top up your account balance during this period. After shutdown, your instance will no longer be billed. |
The 9th day after the overdue payment | The resources will be repossessed by the system and all the data will be cleared and cannot be recovered. |