Refund

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Terakhir diperbarui: 2026-09-08 10:39:25

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Refunding Resource Packs
Refund policies
We may reject a refund request if we suspect refund abuse.
If you request a refund for a resource pack, the refund amount will be calculated based on the remaining value of the resource pack and returned to your Tencent Cloud account.
Attention: 
Discounts and vouchers will not be returned.
The credits will be returned to the account that made the purchase.
Directions
1. Log in to the MPS console and select Resource Pack Management on the left sidebar.
2. Find the resource pack you want to return and click Refund on the right.
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Attention: 
Before requesting a refund, please make sure the resource pack meets the refund conditions.
Other Refunds
1. Select the Product Related to the Issue
Log in to the MPS console and choose Tickets > Submit Ticket. Then, search for "Media Processing" and click MPS.
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2. Select the Issue Type
Select purchase enquiry.
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3. Submit a Ticket
Fill in the information and click Submit Ticket.
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Note: 
We will process your refund request as soon as possible.