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Glossary

Cloud Contact Center

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Last updated: 2026-04-03 09:40:44

Fundamental information

Product Abbreviation in CAM Console Authorization by Tag Authorization Granularity IP Restriction
Cloud Contact Center ccc Supported not supported Operation level Supported

Note:

The authorization granularity of cloud products is divided into three levels: service level, operation level, and resource level, based on the degree of granularity.

  • Service level: It defines whether a user has the permission to access the service as a whole. A user can have either full access or no access to the service. For the authorization granularity of cloud products at service level, the authorization of specific APIs are not supported.
  • Operation level: It defines whether a user has the permission to call a specific API of the service. For example, granting an account read-only access to the CVM service is an authorization at the operation level.
  • Resource level: It is the finest authorization granularity which defines whether a user has the permission to access specific resources. For example, granting an account read/write access to a specific CVM instance is an authorization at the resource level.

API authorization granularity

Two authorization granularity levels of API are supported: resource level, and operation level.

  • Resource level: It supports the authorization of a specific resource.
  • Operation level: It does not support the authorization of a specific resource. If the policy syntax restricts a specific resource during authorization, CAM will determine that this API is not within the scope of authorization, and deem it as unauthorized.

Write operations

API API Description Authorization Granularity Six-segment Resource Description IP Restriction
AbortAgentCruiseDialingCampaign Abort agent cruise dialing campaign Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
AddServingNumRemark Add number tag information (for internal use) Operation level * Supported
AddTrialAIFlowPackage Claim your free trial package for flow AI. Operation level * Supported
AddUserRegisterInfo Add customer registration information Operation level * Supported
ApplyDeskTrial ApplyDeskTrial Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
BindNumberCallInInterface Bind number call inbound callback interface Operation level * Supported
BindStaffSkillGroupList Bind staff and skill group. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateAICall Create call with ai. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateAdminAccount Create administrator account. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateAgentCruiseDialingCampaign Create agent cruise dialing campaign Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateAutoCalloutTask Create auto call out task. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateCCCCompany Create enterprise qualification for cloud contact center. Operation level * Supported
CreateCCCDesk create desk Operation level * Supported
CreateCCCInstance Create instance for cloud contact center. Operation level * Supported
CreateCCCInstanceAndDesk create ccc instance and desk Operation level * Supported
CreateCCCSkillGroup CreateCCCSkillGroup Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateCallOutSession Create call out session. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateCarrierPrivilegeNumberApplicant Create no carrier frequence limitation rule. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateCompanyApply Create a company qualification application Operation level * Supported
CreateCustomNumberApply CreateCustomNumberApply Operation level * Supported
CreateExtension CreateExtension Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateIVRSession Create session with ivr. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateKmsResource CreateKmsResource Operation level * Supported
CreateOwnNumberApply Create a customer-provided number access review Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreatePhoneNumApply Create phone number application. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreatePredictiveDialingCampaign Create predictive campaign Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateRecordCosBucket Create COS configuration for audio record storage. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateSDKLoginToken Get sdk login token. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateSSOInfo Create SSO Info Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateSipTrunk CreateSipTrunk Operation level * Supported
CreateSipTrunkRoute create sip trunk route policy Operation level * Supported
CreateStaff Create staff account. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
CreateUserSig Create user sig for user data. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteAdminAccount Delete administrator account. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteCCCSkillGroup Delete SkillGroup Operation level * Supported
DeleteDestroyedResource Remove sold broken purchased resources Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteExtension DeleteExtension Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteKmsResource DeleteKmsResource Operation level * Supported
DeleteOwnNumberApply Delete application form for own number Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DeletePushDataCallBack Delete callback url for data push. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteRecordCosBucket Delete cos storage configuration. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DeleteSipTrunk DeleteSipTrunk Operation level * Supported
DeleteSipTrunkRoute delete sip trunk route policy Operation level * Supported
DeleteStaff Delete staff. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DeleteTestMobile Delete the bound test mobile phone number Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DestroyNumberResource Deregistration number resource Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DestroySeatResource Deregistration seat resource Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DisablePhoneNumber Enable disabled lines Operation level * Supported
ForceMemberOffline force member offline Operation level * Supported
IgnoreTelAlert Ignore the alarm information Operation level * Supported
InitializeInstanceDefaultConfig Initialize Instance Default Config Operation level * Supported
ModifyAIDemoConfig modify ai demo Operation level * Supported
ModifyAppCalloutRule Modify application outbound call rules Operation level * Supported
ModifyCompanyApply Modify company qualification application Operation level * Supported
ModifyCustomNumberApply ModifyCustomNumberApply Operation level * Supported
ModifyExtension ModifyExtension Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifyOwnNumberApply Modify the approval form for customer portability Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifyPhoneNumApply Change phone number application. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifyPushDataCallBack Change callback url for data push. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifyResetCCCInstancePasswd Change password for administrator. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifySSOInfo Modify SSO info Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifySTTConfig modify stt config Operation level * Supported
ModifySipTrunk ModifySipTrunk Operation level * Supported
ModifySipTrunkRoute modify sip trunk route policy Operation level * Supported
ModifyStaff ModifyStaff Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
ModifyStaffPassword Modify Passowrd Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
ModifyTrialAIFlowPackage Modify the AI trial package. Operation level * Supported
PauseAutoCalloutTask pause auto callout task Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
ResetExtensionPassword ResetExtensionPassword Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
RestoreMemberOnline restore member online Operation level * Supported
ResumeAutoCalloutTask resume auto callout task Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
RevokeOwnNumberApply Withdrawal of self-portable number application Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
SetPSTNBlackUserSwitch Set the PSTN blacklist switch. Operation level * Supported
SetStaffStatus Set staff status Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
StopAutoCalloutTask Stop auto call out task. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
StopCCCPhoneNumUse Disable phone number. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UnbindStaffSkillGroupList Unbind staff and skill group. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdateAIConcurrency Modify the number of concurrent users for postpaid customers Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
UpdateAIPackageConcurrency Modify the package to include 10 concurrent Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
UpdateASRSwitch Set the voice-to-text function switch Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdateAdminAccount Change administrator account. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdateCCCInstanceInfo Change instance infomation for cloud contact center. Operation level * Supported
UpdateCCCSkillGroup Update skill group Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdatePhoneNumParam Update the parameters related to the number Operation level * Supported
UpdatePhoneNumRemark Update number remark Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
UpdatePhoneNumType UpdatePhoneNumType Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdatePredictiveDialingCampaign update predictive dialing campaign info Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdateReplacePhoneNum Update replacement number application status Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
UpdateTrialAIFlowPackageConcurrency Modify the concurrency of the AI trial package Operation level * Supported
UploadIvrAudio Upload IVR audio files Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported

Other Operations

API API Description Authorization Granularity Six-segment Resource Description IP Restriction
CheckCustomGatewayConnect CheckCustomGatewayConnect Operation level * Supported
ControlAIConversation Controlling AI conversations Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
CreateAIAgentCall Initiate an outbound call from an intelligent robot Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
HangUpCall HangUpCall Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
PlaySoundCall Play sound for session Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
SendAlertMail Send alert email Operation level * Supported
TransferToManual Transfer to manual Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported

Read operations

API API Description Authorization Granularity Six-segment Resource Description IP Restriction
CreateIMUserSig CreateIMUserSig Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeAIAgentInfoList Get the list of AI agent info Operation level * Supported
DescribeAIAnalysisResult get ai analysis result Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeAICallExtractResult Get AI call content Extracted result. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeAIConcurrencyBuyList Query AI concurrent purchase list Operation level * Supported
DescribeAIDemoConfig Describe AI Demo config Operation level * Supported
DescribeAILatency Get AI Call Latency Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeASRSwitch Query the voice-to-text function switch Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeActiveCarrierPrivilegeNumber Query active carrier privilege rules. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeAdminAccounts Get list of administrators Operation level * Supported
DescribeAgentCruiseDialingCampaign Describe agent cruise dialing campaign Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeAppCalloutRule Query application outbound call rules Operation level * Supported
DescribeAutoCalloutTask Query detail of auto call out. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeAutoCalloutTasks Query auto call out task. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeBuySeatGoodsDetail Obtain seat order information Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCCCCompanyDetail Query enterprise qualification information. Operation level * Supported
DescribeCCCCompanyList Get company info list of cloud contact center. Operation level * Supported
DescribeCCCInstanceDetail Query detail of cloud contact center instance. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCCCNewUser Check whether or not new user. Operation level * Supported
DescribeCCCPNAreaList Query area list for cloud contact center. Operation level * Supported
DescribeCallInMetrics Query statistics metrics for call in session. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCanCreateDeskIMAppList Describe can Create desk im app list. Operation level * Supported
DescribeCanSaleSeatCost Obtain the billing items of seats that can be sold Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCarrierPrivilegeNumberApplicants Query status of applicant. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeChatMessages Get IM chat message. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCompanyDetail Query company qualification details Operation level * Supported
DescribeCompanyList Query the list of company qualification applications Operation level * Supported
DescribeCosTmpSecret Get temporary secret key for COS. Operation level * Supported
DescribeDeskVersionInfo DescribeDeskVersionInfo Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeExtension DescribeExtension Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeFlashSMSList Describe flash sms record list Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeFreePackage Query free trial packages Operation level * Supported
DescribeGetTelAlertDetail Query the detailed alarm number information of the user on a certain day Operation level * Supported
DescribeIMCdrList Query im customer service records Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeIMCdrs Get IM bill. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeIMSecret DescribeIMSecret Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeKmsResource DescribeKmsResource Operation level * Supported
DescribeLicenseInfo Query license occupancy information Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeMeasureDetailAggregation Query metered aggregate usage details Operation level * Supported
DescribeMeasureResourceDetails Inquire about the details of the fee center resource package Operation level * Supported
DescribeMeasureResources Resource Pack Details Inquiry Operation level * Supported
DescribeOfflineTaskDestroyNumber Query the offline cancellation number task in execution Operation level * Supported
DescribePSTNActiveSessionList Get pstn active session list. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribePSTNBlackUserSwitchList Query the PSTN blacklist switch list. Operation level * Supported
DescribePhoneNumApply Get phone number application detail. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribePredictiveDialingCampaigns Query the predictive outbound call task list Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribePredictiveDialingSessions DescribePredictiveDialingSessions Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeProtectedTelCdr Get telephone record and audio record with protected caller and callee. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribePushDataCallBack Query callback url for data push. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeRecordCosBucket Query COS configuration for audio record storage. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeReplacePhoneNumDetail Query replacement number details Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeSSODefaultInfo Describe SSO default info Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeSTTConfig Describe STTConfig Operation level * Supported
DescribeSTTConfigList Describe STTConfig List Operation level * Supported
DescribeSceneList get scene list Operation level * Supported
DescribeSessionDetail Describe call session detail Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeSipTrunkRouteList query sip trunk route policy Operation level * Supported
DescribeSkillGroupInfoList Get skill group list. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeSpecialPackageUser DescribeSpecialPackageUser Operation level * Supported
DescribeStaffBuyList Get list of staff amount purchased. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeStaffInfoList Get staff info list. Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribeStaffNewBuyList Get new seat list Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeStaffStatusHistory Describe staff agent status history Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeStaffStatusMetrics Query statistics metrics for staff status. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeTelAlertList Query the list of User anomaly number Operation level * Supported
DescribeTelCdr Get PSTN conversation info and record Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeTelRecordAsr Get ASR text for audio record. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeTelSession Get pstn session info. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeTestMobile Query test mobile phone number Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeTrialAIFlowPackage Inquire about AI trial package Operation level * Supported
DescribeUinBlack DescribeUinBlack Operation level * Supported
DescribeUserStampURL Query customer signed URL Operation level * Supported
GetTCCCSdkAppId Change IM SDKAppID to TCCC SDKAppID Operation level * Supported
VerifyIMUserSig VerifyIMUserSig Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported

List Operations

API API Description Authorization Granularity Six-segment Resource Description IP Restriction
DescribeBuyPhoneNumList Query phone number purchased list. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeBuyPhoneNumMetrics DescribeBuyPhoneNumMetrics Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCCCBuyInfoList Get staff plan purchased list. Operation level * Supported
DescribeCCCInstanceList Get instacence list of cloud contact center. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCCCInstanceMetrics DescribeCCCInstanceMetrics Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeCanSalePhoneNumList DescribeCanSalePhoneNumList Operation level * Supported
DescribeCustomNumberApplyList DescribeCustomNumberApplyList Operation level * Supported
DescribeCustomNumberList DescribeCustomNumberList Resource level qcs::ccc::uin/:* Supported
DescribeExtensions DescribeExtensions Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeIvrAudioList Query IVR audio file list Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeNumbers DescribeNumbers Resource level qcs::ccc::uin/:SdkAppId/${SdkAppId} Supported
DescribePhoneNumApplyList Get phone number application list. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeReplacePhoneNumList Query number replacement application list Operation level * Supported
DescribeSSOInfos Describe SSO info list Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported
DescribeSipTrunkList DescribeSipTrunkList Operation level * Supported
DescribeTelCallInfo Get cost statistics for telephone. Resource level qcs::ccc::uin/${uin}:SdkAppId/${SdkAppId} Supported

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