A yearly/monthly subscription FWM service cannot run normally after it expires. You can renew it within the specified period. If you fail to renew it in time, the service resources will be automatically released and the data will be cleared. This document describes the renewal instructions and operations for FWM.
Attention:
After the service expires, your data may be cleared. Renew the service in time to avoid impacting your business.
Prerequisites
The service to be renewed must be a yearly/monthly subscription FWM service. Renewal is not supported for pay-as-you-go services.
Renewal Method
You can renew a service manually or automatically. For manual renewal, you need to renew the service regularly to extend its usage period. Automatic renewal frees you from regular manual renewal and prevents service interruption or even business disruption caused by forgetting to renew.
Automatic Renewal Instructions
I. Automatic Renewal Rules
Service content: FWM service automatic renewal.
Automatic renewal cycle: The automatic renewal cycle and mode you have set shall prevail. For example, if you select a cycle of 1 month, the system will automatically renew it for 1 month each time it expires.
Deduction amount: The renewal fee is calculated based on the actual configuration and pricing policy at the time of renewal. The specific amount is subject to the settlement on the FWM purchase page. Deduction time and method: The system will deduct the fee on the service expiration date. If the deduction fails due to insufficient account balance, the service will be terminated upon expiration.
II. Enabling Automatic Renewal
Enabling Automatic Renewal on the FWM Purchase Page
On the FWM purchase page, select automatic renewal and agree to the Automatic Renewal Rules. After the service expires, it will be automatically renewed on a monthly basis to provide continuous protection for your assets. Enabling Automatic Renewal on the Product Console Page
1. Log in to the FWM console and check whether automatic renewal is enabled on the Overview page. 2. If automatic renewal is not enabled, click Enable Automatic Renewal to set it up.
Enabling Automatic Renewal on the Billing Center > Renewal Management Page
2. Under Manual Renewal, find your FWM service, select it, and then click Set to Automatic Renewal or Automatic Renewal.
3. In the automatic renewal pop-up window, confirm the product information, select the automatic renewal cycle, and click OK after confirmation.
III. Canceling Automatic Renewal
Canceling Automatic Renewal on the Product Console Page
1. Log in to the FWM console and check whether automatic renewal is enabled on the Overview page. 2. If automatic renewal is already enabled, click Disable Automatic Renewal to cancel the automatic renewal setting.
Canceling Automatic Renewal on the Website Billing Center > Renewal Management Page
2. Under Automatic Renewal, find the FWM service for which you want to cancel automatic renewal, select it, and then click Set to Manual Renewal or Manual Renewal.
3. In the pop-up window to set to manual renewal, confirm product information and click OK.
IV. Modifying the Automatic Renewal Cycle
Modifying the Automatic Renewal Cycle on the Website Billing Center > Renewal Management Page
2. Under Automatic Renewal, find your FWM service, select it, and then click Modify Automatic Renewal Cycle or More > Modify Automatic Renewal Cycle.
3. In the pop-up window for modifying the automatic renewal cycle, modify the automatic renewal cycle of the service and click OK.
V. Managing Automatic Renewal
Managing Automatic Renewal on the Website Billing Center > Renewal Management Page
On the Expense Center > Renewal Management page, you can also perform other renewal management operations for your services, such as viewing renewal status, setting non-renewal upon expiration, and unifying expiration dates. For detailed instructions, see Renewal Management. Manual Renewal Instructions
I. Manual Renewal Rules
Service content: FWM service manual renewal.
Manual renewal time: You can manually renew a service within 7 days after it expires or at any time before it expires. The minimum renewal period is 1 month and the maximum is 3 years. After renewal, the expiration time of the service will be extended from the original expiration date by the selected renewal period. For example, if your service is expected to expire on January 1, 2027, and you manually renew it for 1 month, the new expiration time will be February 1, 2027.
Deduction amount: The renewal fee is calculated based on the actual configuration and pricing policy at the time of renewal. The specific amount is subject to the settlement on the FWM purchase page. Deduction time and method: When you perform manual renewal, the page will navigate to the payment interface. The renewal will take effect immediately after payment.
II. Manual Renewal
Manual Renewal on the Product Console Page
1. Log in to the FWM console and check the expiration time on the Overview page. 3. On the FWM purchase page, select the protection duration and click Buy Now to complete the renewal. For detailed steps, see Purchase Method. III. Managing Manual Renewal
Managing Manual Renewal on the Website Billing Center > Renewal Management Page
On the Expense Center > Renewal Management page, you can also perform other renewal management operations for your services, such as viewing renewal status, setting non-renewal upon expiration, and unifying expiration dates. For detailed instructions, see Renewal Management.