Hotline
When you have problems using Tencent Cloud, you can call customer service directly to ask for assistance.
Hong Kong (China) +852 800 906 020 (Toll Free)
US +1 844 606 0804 (Toll Free)
UK +44 808 196 4551 (Toll Free)
Canada +1 888 605 7930 (Toll Free)
Australia +61 1300 986 386 (Toll Free)
Ticket System
When you encounter Ops or technical issues, you can log in to Tencent Cloud official website, and follow the interface instructions to submit a ticket. We will respond as soon as possible and look forward to receiving your valuable feedback. The ticket-related entries are as follows:
The ticket status is described as follows:
Pending Processing: The ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for the ticket or close the ticket at this stage.
Processing: The technical support team has received and reviewed the ticket and is taking an action. You can submit more information for the ticket or close the ticket at this stage.
More information required: The technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note:
The ticket will revert to "Pending Processing" state after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you have closed the ticket before it was processed.