Between 9:06 and 13:04 (Beijing Time) on October 15, 2026, the Tencent Cloud DeepSeek Vendor Direct model experienced a service system failure at the vendor's end, resulting in the model service being unavailable during this period and affecting the experience of some users. We sincerely apologize for the inconvenience caused.
To maximize the protection of customer interests, and in alignment with the vendor's compensation policy, we will provide the following compensation to customers affected by this incident:
Based on your Tencent Cloud account's actual consumption amount for the DeepSeek Vendor Direct model between October 8 and October 14, 2026 (Beijing Time), a full refund will be issued in the form of a voucher.
The voucher will be automatically credited to your account by October 31, 2026 (Beijing Time), and will be valid for one year from the date of issuance.
List of DeepSeek Vendor Direct Models Affected by This Incident:
Model Name | Model ID |
DeepSeek-V4.1-Flash Vendor Direct | deepseek/deepseek-flash |
DeepSeek-V4-Flash 0731 GA Vendor Direct | deepseek-v4-flash-202605 deepseek/deepseek-v4-flash-0731 deepseek/deepseek-v4-flash |
DeepSeek-V4-Pro 0813 GA Vendor Direct | deepseek-v4-pro-202606 deepseek/deepseek-v4-pro-0813 deepseek/deepseek-v4-pro |
DeepSeek-V4-Flash-Vision-Exp Vendor Direct | deepseek/deepseek-v4-flash-vision-exp |
Once again, we apologize for this incident and thank you for your continued trust and support. If you have any questions regarding the compensation plan, please feel free to submit a ticket, and we will investigate and address your concerns as soon as possible.